Privacy Policy
VIBRANT GOLD TRADING LLC
Introduction
At Vibrant Gold Trading LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.
What Information We Collect
When you use our website or make a purchase, we may collect:
- Your name, email address, and phone number
- Delivery and billing address
- Payment details (only processed securely by trusted providers)
- Emirates ID or Passport (only when required for verification)
- Order and transaction history
- Any messages or support queries you send us
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify identity for certain purchases
- Contact you about your order or support requests
- Improve our website and services
- Comply with legal and regulatory obligations (e.g., AML laws)
Sharing Your Information
We do not sell or rent your personal information. We only share it with:
- Trusted payment and delivery partners
- Regulatory authorities, if required by UAE law
- Our internal compliance and customer service teams
How We Protect Your Data
We store your data securely using encryption and access controls. We follow best practices to protect against unauthorized access, loss, or misuse.
How Long We Keep Your Data
We keep your data for as long as needed to fulfill your orders and meet legal requirements, including up to 5 years for compliance with UAE anti-money laundering laws.
Your Rights
You can contact us to:
- Ask what personal data we hold about you
- Request updates or corrections
- Ask us to delete your data (where legally possible)
Cookies and Tracking
Our website may use cookies to improve your experience and help us understand how the site is used. You can disable cookies in your browser settings if you prefer.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at: compliance@vibrantgoldtrading.com