Terms & Conditions

Business Disclaimer

Vibrant Gold Trading LLC operates as an e-commerce platform for the sale of investment-grade gold products. Prices are based on live global market rates and are subject to fluctuation at the time of purchase. We do not offer financial advice or investment guarantees.

Products and Pricing

All gold products sold are investment-grade and priced according to real-time international market rates. Prices are inclusive of VAT where applicable.

All orders, once placed and confirmed, are considered final and cannot be modified or cancelled under any circumstances. The rate is locked at the time of checkout and reflects live market pricing.

Payment Methods

We accept the following payment options:

• Bank Transfers
• Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• Tabby and Tamara (buy now, pay later)
• Cryptocurrency (e.g., BTC, ETH, USDT) via supported crypto gateways

Note: Cash on Delivery (COD) is not available due to the live pricing model of gold.

Delivery Policy

Orders placed before 6:00 PM UAE time are processed and scheduled for delivery on the next business day.

Deliveries are made to the address specified during checkout and are currently available within the United Arab Emirates only.

Return and Refund Policy

Due to the nature of gold pricing being tied to real-time international markets, all sales are final.

Returns, cancellations, or refunds will not be accepted unless:

• The product is damaged during delivery
• The wrong item is delivered due to internal error

In such cases, please contact our support team immediately. Each case will be reviewed by our compliance department before a resolution is issued.

KYC and ID Verification

As per UAE AML (Anti-Money Laundering) compliance laws:

• Customers are required to present a valid Emirates ID or Passport at the time of delivery.
• The name on the ID must match the name used when placing the order.
• No document upload is required at the time of online checkout.

This verification step ensures that we are delivering to the actual buyer.

Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes related to your use of this website or our services shall fall under the exclusive jurisdiction of the UAE courts.

Contact Information

For any queries or concerns regarding these Terms, you may contact us:

• Email: support@vibrantgoldtrading.com
• Phone: +971 566271250
• Business Address: 1801-20, One by Omniyat, Marasi Drive, Business Bay, UAE